Wool & Paca Neutral Hug Shrug

Due to the nature of my handmade, custom creations, I do not accept returns or exchanges. However, if there’s an issue with your order (damaged items or errors), please contact me within 7 days of receiving your item, and I will do my best to resolve it. If a product is damaged during shipping, I will request photos for insurance purposes, and we can discuss replacement options.

I strive to process and ship your order as quickly as possible. All shipping is handled through USPS or other reliable carriers, and you will receive tracking information once your item has shipped. Please allow 7-14 business days for delivery, depending on your location. For custom pieces, please allow additional time as each item is carefully crafted and fired.

Shipping Fees:

Shipping costs are calculated based on the weight of your order and the delivery location. The exact shipping fee will be provided at checkout.

International Shipping:

At this time, I only offer shipping within the United States. If you are located outside of the U.S. and wish to inquire about international shipping, please feel free to contact me directly for more information.

I make every effort to ensure timely and safe delivery, but please note that shipping times may vary depending on factors such as carrier delays or holidays. If you have any concerns about your order or shipping process, please don't hesitate to reach out.